Quality Monitoring

We are proud of the service and work ethic we provide, by ensuring that each contract manager has a realistic and manageable number of clients in their portfolios.

We carry out continuous inspection and monitoring of all our processes to ensure that our standards are maintained. We complete weekly site visits, monthly audits coupled with constant client liaising and supported by regular regional office tele-audits.

At Solutions we work in partnership with our clients to achieve a long-term mutually beneficial relationship. If a client has any reason to provide negative feedback to us on the standard of our service, this will be acknowledged, if any actions are necessary these will be taken immediately, keeping the client fully informed of the progress.

Weekly and monthly physical checks and audits are strictly carried out and the results recorded. Remedial action is put in place to ensure that our service is consistently delivering the high standards our clients expect from Yorkshire’s leading service provider.